Refund policy
Last updated 29 September 2026
Annual plans — 14 days
Ask within 14 days of the charge and you get the whole amount back. No conditions, no questions about how much you read.
Monthly plans — 5 days
Same terms, shorter window, smaller commitment.
How to ask
Email [ADDRESS] from the address on the account. No form, no reason required. Refunds are processed within [X] business days and go back to the original payment method.
Founding members
The founding rate is a discount for joining before anything was proven. Taking a refund undoes that trade: your founding spot returns to the pool for someone else, and your rate lock ends with it. If you rejoin later, you join at the price in effect then.
Cancelling isn’t refunding
Cancel any time and you keep access to the end of the period you’ve paid for. Nothing further is charged. Cancelling outside the refund window doesn’t return the last payment.
Outside the window
We don’t refund by default after that. If something has genuinely gone wrong — a double charge, or the product didn’t work and you told us — write anyway. The window is a policy, not a wall.
Your statutory rights
Depending on where you live, consumer law may give you rights beyond this policy. Nothing here limits them.